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Analysis and comparison of queues with different levels of delay information

• Authors : Guo, Pengfei; Zipkin, Paul

• Source: Management Science. June 2007, Vol. 53 Issue 6, p962, 9p.

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Service performance analysis and improvement for a ticket queue with balking customers

• Authors : Xu, Susan H.; Gao, Long; Ou, Jihong

• Source: Management Science. June 2007, Vol. 53 Issue 6, p971, 20p.

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Training for a new sales game

• Authors : Stamps, David

• Source: Training. July 1997, Vol. 34 Issue 7, p46, 5p.

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Follow the leaders: inspiration for innovation can come from patron, business trendsetters

• Authors : Matorin, Jim

• Source: Nation's Restaurant News. February 28, 2005, Vol. 39 Issue 9, p16, 2p.

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I don't think any company can feel secure until its biggest customer represents no more than 10% of its sales -- and I wouldn't stop there. I'd keep on adding as many customers as I could

• Source: Inc. June 2000, Vol. 22 Issue 8 31

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How are your sales 'radiations?' (sales prospecting enthusiasm)

• Authors : Farrant, Don

• Source: American Salesman. February 1989, Vol. 34 Issue 2, p12, 3p.

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